30 days free return. Like new condition, flawless screen and body. Few light scratches Screen may have light sign of wear, not visible when is in operation. Several light but obvious scratches or dings. Signs of use including potentially deep scratches and possible dents. However, if it still does not give you 100% satisfaction, you can return it free of charge within 30 days. Device, Charging cable, Ejector SIM. What is a refurbished device by Loop? A refurbished device by Loop is a 2nd hand device. Your satisfaction is our priority, this is why all our devices have been tested and graded to meet your expectation. How devices are tested? All stock has been processed through our stringent inspection process. Through this process we conduct a full 70 point check to validate the device is fully functional with a whole range of tests conducted including (but not limited to). What can you expect from the battery? We test all our batteries. When will my order be dispatched? What level of guarantee do Loop offer?